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Q: Google Play License Check Failed


If you purchased Perfectly Clear for Android from Google Play.  After installing an update, I’m now seeing a message that says “License Check failed..” or  “Unable to Validate license..” and the app closes.  How do I fix this?

This is an issue with the Google Play app cache – it’s our of our control, but here are some steps that should fix this:

  1. Tap Settings, then Applications (sometimes just called Apps_
  2. Find Perfectly Clear in the app list, and un-install it
  3. Then, find Google Play Store, select it, then tap ‘Clear Data’
  4. Close Settings, then open the Google Play app and re-install Perfectly Clear

This will clear the cached data about what apps you own, and re-running the Play Store will download a correct list of apps you own – including Perfectly Clear.

In some cases, you might need to reboot your device after step 3.  Please try the steps as shown above before trying it again with a reboot between 3 and 4.

Do you have more questions?

Our expert support team is ready to help.