Viewing all FAQ's for Perfectly Clear Complete V3.5

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Yes – but there are some steps required if you are using the PhotoShop plugin. Perfectly Clear standalone applications and the Lightroom and Photoshop plugins will run with Apple’s Rosetta 2. This is seamless and should require nothing other than running the applications as usual. If you are using PhotoShop with native ARM support, then […]

Perfectly Clear Complete can be activated on two computers per license key. If you have only activated Perfectly Clear Complete on one computer, you can use that license key on a second. If you want to run it on a third system, one must be deactivated.  In order to deactivate Perfectly Clear: Start AppsManager Click […]

We offer two levels of support for RAW file processing in our “stand-alone” applications (those not run as plug-ins): 1) Full RAW editing support and 2) RAW data access. For both of these, support is provided by camera make and model – not by file extension like CR2, NEF, or DNG. Full RAW Editing support […]

Our products rely on several Microsoft components that are installed by default on the vast majority of systems, but might be out of date or missing – especially on older systems.  If these are missing, then various issues can result, including: Preview image and / or thumbnails not appearing Problems saving images from PNG files […]

If you’ve been trying out Perfectly Clear Complete, but need a little more time to make up your mind.  We can extend your trial that’s no problem at all.   Step 1 Open Perfectly Clear Complete, and click  “about ” (bottom right). This will prompt the following window. (See Step 2)   Step 2 You’ll need […]

If your Photoshop plugin appears perfectly, but you don’t see the preview image in your Lightroom plugin or Stand-alone Perfectly Clear application, then you might need this Platform Update from Microsoft. This applies to Windows 7 SP1 and Windows Server 2008 R2 SP1 only.  If you are experiencing this issue while using other versions of […]

Quite a lot! See details in here and a our some details in our online User Guide.

You can find our User Guide’s here: Perfectly Clear Complete Perfectly Clear Essentials

Compatible for:     Mac OSX   Mac OS 10.9 or newer Intel processor PS plug-in: Photoshop CS5, CS6 or Creative Cloud Photoshop Elements 12 or newer LR plug-in: Lightroom 3 or newer 4 GB RAM or more  OpenGL v2.0 or newer          Windows Windows 7, 8, or 10 (64-bit only) PS […]

While you can still use Perfectly Clear as a plugin or external editor, it also runs as a stand-alone application. This means that you can open both RAW and traditional photos directly, crop images to whatever size you need, then print or export to popular file formats for sharing. Running Perfectly Clear as an Application […]

Once files are open, you also can crop them as needed. Cropping changes the shape of an image or which pixels are visible. To start cropping, click the Crop button.  An overlay appears over the image. You can drag the corner of the Cropping Overlay to remove parts of the image.  The cropping box can also be dragged into a […]

Visual Presets To switch the presets browser to visual presets is easy! Here’s how: Make sure the Presets/LOOKs is open (if closed click the triangle at the left edge of the screen. Open up the Preset Browser to see all of the presets. Click the Browse Presets Visually button. Click the disclosure triangle next to a group […]

Perfectly Clear’s LOOK’s technology is powered by lookup tables.  A lookup table remaps the color an image based on a color profile.  They’re great for film looks, black and white conversions, and creative color grading. Browsing LOOKs visually makes them much easier to use. To switch the LOOKS browser to visual LOOKS is easy. Make […]

A few years ago we launched LUCiD as a way to give more photographers access to Perfectly Clear technology.  The goal was to keep things affordable and make the software easy to use. While many photographers tried out LUCiD, we decided it made sense to make a slight turn in the road. The new standalone […]

This is usually caused by issues with your graphics card driver.  It might be out of date, malfunctioning, or not installed at all.  To solve this: Ensure your Windows or Mac OS is fully up to date Check for updated graphics drivers from your computer maker’s support site, or from the maker of your video […]

What is the Apps Manager? Our apps manager is a new tool that automatically lets you know when updates are available and one click to install. Also, you will find all the  Perfectly Clear products, including our core Plug-ins and preset packs.     How do I launch the Apps Manager? You should be automatically prompted […]

We sure do! Educational and Military Discounts Confirm Student Eligibility Confirm Military Eligibility We’re pleased to offer students and military personnel a 40% discount when purchasing our Plug-ins. For U.S. colleges, universities and military, we have an automated verification system, so simply click the buttons above to get your discount.   If you reside outside […]

There are two ways to get additional LOOKs and Preset Packs that work with our “version 3” plug-in: 1) Buying from our Apps Manager or 2) buying from our website. If you buy from the Apps Manager, then installation will happen automatically. You will also receive an email that contains a link to the installers […]

Short answer: probably 🙂 We support Photoshop CS6 and all Creative Cloud versions. This means that our installers will automatically find and install our plug-ins into these versions of Photoshop. You can manually install our PS plug-in into older versions of Photoshop to see if it will work there. This will most likely work with […]

All you need to do is reboot after installing, and that will make these error messages stop appearing. Our Windows installers will install our products and some required components from Microsoft. These components are also used by many other applications – and that means that other applications might be using these while our installers are […]

Note: This is for an old product   If you currently an owner of Perfectly Clear Complete V2, Perfect Eyes, Perfect Skin or LUCiD desktop, click here to find the best deals. 

In order to watch your video training, you’ll need a free Vimeo account. You can create this when you first click the link or sign in to your existing account. When you purchase the Hands-on course from us, we will send you an unique LINK to provide access to the courses. Click the link to […]

With Perfectly Clear Complete v3, it is now possible to use Perfectly Clear with Capture One.  Here’s how:  Highlight a photo in your library. Choose File > Edit with…. In the new dialog choose options for your file.  We recommend a TIFF file at 16-bit.  Use the sRGB color space or Adobe RGB color space. […]

To use Perfectly Clear with Apple Photos, you’ll need to install a third-party extension. Install the Open In – External editor support for Photo extension available in the Mac App Store.  Be sure to follow the instructions for installing and using the extension. ( After installing External Editor extension Double-click an image in your Photos library […]

It is now possible to use Perfectly Clear with Apple’s Aperture. First, you will need to change your preferences. Let’s get started!  Setup Choose Aperture > Preferences Click Export Tab In the External Photo Editor section, click Choose. Navigate to Applications > Athentech > PerfectlyClearComplete LR. Highlight the application and click Select. Choose a File Format […]

You can install the Perfectly Clear Photoshop or Lightroom plug-in software on 2 computers (any combination of Windows and Mac).

Perfectly Clear Complete works with any image that you can open in Photoshop, Lightroom, Photoshop Elements, or Paintshop Pro. We support any 8- or 16-bit RGB image, and also work as a Smart Filter in Photoshop.

Absolutely (it’s one of the best reasons to use Perfectly Clear). You can create easy-to-use Photoshop actions or open multiple images in Lightroom. We even have a batch export command right in Lightroom to handle hundreds of images at once.

Absolutely. We have free phone, email, and web support teams standing by (plus free training, webinars, and newsletters).

Yes. You are in complete control of your preset library.      

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